As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Support Engineer - User onboarding & provisioning for a 12-month contract. The role also includes performing some technical support tasks, end user training and delivery of small projects within the Service Desk team as well as 20& to help support the IAM project. Training on IAM will be offered. The Role: - JML (Joiner / Mover / Leaver) of users with the creation / migration user accounts, desk setups / Moves, PC / Laptop / VDI's builds / mobile device configuration - managing the end-to-end lifecycle of the request - End user engagement with IT equipment handover and sign-off and day 1 basic overview / training - 1st / 2nd level support of devices handed over to users with initial deep dive investigation in case of issue - Asset management of all IT hardware and keeping inventory up to date - Continuous improvement and upgrades / rollouts for IT assets to latest hardware standards - Working together with the IT and business teams to develop better and smoother onboarding solutions - Communicate thoroughly and effectively with internal and external stakeholders around application and 3rd party software account and access creation - Disposal of hardware / screens / devices to charity - 20% of the role would entail IAM support for the IAM project Technical Experience: - MS SCCM, PC / Desktop Builds, Windows 11, MS O365, Market Data (Bloomberg / Reuters) - MS AD / MS Entra (user account management), Microsoft Exchange (add / remote / create mailboxes) - Service Desk ITSM Tools (Jira) - Basic Citrix / vSphere knowledge for creation of VDIs - Mobile iOS knowledge Our minimum requirements include: - Education on degree level in Engineering, Computer Science or Information Technology (or equivalent) - A minimum of 3 years of user IT experience with high level onboarding / user training skills - Analytical Thinking and ability to bring new ideas to the team - Excellent interpersonal, time keeping and management skills with ability to delivery time critical tasks - Well-structured person and eager to take ownership - Fluent in English written and spoken - Ability to work well independently and as part of a global team - Onsite 100% If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application