We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance.
Your Role:
* Provide efficient & effective ICT Support, predominantly to internal customers.
* Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user.
* Capture & analyze reported issues to identify root cause & develop solutions.
* Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly.
* Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes.
* Actively communicate with users to update the status of their reported issues & explain solutions.
* Contribute to the ongoing development of the area / team by sharing knowledge & contributing new ideas.
* Assume specific tasks & responsibilities to improve ICT services & products.
Your Skills & Experience:
* At least 3 years of professional experience in as an ICT Support Engineer specialist.
* Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software.
* Experienced in handling modern technologies such as M365, Windows / Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS.
* Some knowledge of Network Technology & Security.
* Experienced in Agile Methodologies.
* Any experience in Client / Systems Engineering is considered advantageous.
Your Profile:
* Completed Training or Studies in Computer Science or similar.
* Enthusiastic to continuously learn, further develop & share knowledge.
* Open, communicative, organized, structured & forward-thinking.
* Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
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