Job Title: Remote Call Center Agent - Healthcare
Location: Fully remote
Term: Contract Position on W2
Job Summary
1. Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, and clients.
2. Responsible for completing research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures.
3. Outbound calls are periodically required for surveys and resolution of outstanding issues.
4. Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers.
Minimum Requirements
1. Knowledge of professional telephone etiquette and soft skills
2. Analytical and problem-solving skills
3. PC proficiency to include Microsoft Office Excel, Word, and Outlook
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