You will coordinate, manage and support a small team of 4 dynamic engineers dedicated to level 3 support for all user devices (laptops, desktops, tablets, mobile phones, scanners, printers, workplace, meeting room equipment, etc.) in a Swiss multinational in Vevey. You will act as the central point of contact for the team and manage the overview of activities, team objectives and current projects. This includes assigning and monitoring team tasks, providing regular and tailored follow-up to the relevant customer, as well as providing technical support and expertise to team members, helping them to solve complex technical problems. Every IT device in Switzerland is the technical responsibility of this team, to ensure seamless integration into the customer's environment and an optimal user experience. The technical scope covers hardware, firmware/BIOS, drivers, operating system and administration and monitoring platforms.
* You will coordinate, manage, evaluate, and develop the skills of a small operational team.
* Your skills and expertise will enable you to support and help the team solve complex technical problems.
* You will work in a team on the customer's premises.
* You may be required to travel to a customer site in Switzerland (10%).
Your profile
* Excellent team management and leadership skills, with the ability to take the lead and assume ownership.
* Strong technical and analytical skills, with the ability to solve complex problems at an engineer level on Microsoft operating systems, SCCM, and Microsoft back-end solutions (build process, onboarding, etc.). Also proficient in other key environments such as iOS, MacOS, Android, etc.
* Risk assessment skills.
* Knowledge of IT security policies and industry standards.
What makes you stand out
* Small-scale project management skills, including defining objectives, deliverables, planning, execution, monitoring, and familiarity with Agile and Scrum methodologies.
* Ability to allocate and manage resources efficiently, with strong time management and organizational skills to meet deadlines.
* Skills and experience in communicating and collaborating with various stakeholders, such as customers, external suppliers, other IT teams, and global teams.
* Ability to identify and implement process improvements, including making proposals to enhance existing solutions.
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