Provide support and management of the end-user IT environment, including:
* Productivity Tools: Microsoft 365, Adobe Acrobat
* Content Management Systems: Microsoft SharePoint
* Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
* Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
* Operating Systems: Windows 10/11
* Hardware: Laptops, desktops, printers, peripherals, and mobile devices
*
Incident and Request Management (40%)
o Identify, log, categorize, and prioritize incidents and requests.
o Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
o Document resolutions and contribute to improving incident management procedures.
*
End-User Systems Management (35%)
o Deploy and install hardware and software, ensuring a smooth handover to users.
o Manage the equipment lifecycle from procurement to disposal.
o Maintain an up-to-date asset register and support the development of installation standards.
*
Identity and Access Management (15%)
o Create, modify, and deactivate user accounts while adhering to security policies.
o Manage user access rights based on roles and responsibilities.
o Perform regular audits to ensure compliance and address unauthorized access.
*
Compliance (10%)
o Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
o Identify, escalate, and resolve risks related to conduct, compliance, or security.
* Education: Bachelor's degree in IT, Computer Science, or related field.
* Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.
* Technical Skills:
o Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
o Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
o Knowledge of Active Directory, SharePoint, and ticketing systems.
o Basic understanding of IP telephony and video conferencing solutions.
* Languages: Fluent in French and English.
* Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
* Location : Geneva or Vaud