Open Date: Winter 2024
Position type: full time
Do you love working with clients? Is your primary skill building long-lasting relationships and gaining customers’ trust? We are looking for a pro-active person for our Account Department in our head office in Balerna (Ticino, Switzerland), 45 minutes from Milan (Italy).
Workplace
We help hundreds of companies from Small Medium companies to “Blue Chips” like Bayer, Allianz, Verizon, Generali, Novartis and more.
Your Responsibilities
We’re looking for a person with excellent communication skills to satisfy our customer needs. He will be able to understand opportunities and threats and translate them into internal guidelines for operations.
* Building and maintaining strong, long-lasting customer relationships
* Plan and define projects’ deadlines with our Operations Team, Data Management, and Sales
* Keep the customers constantly updated on the deliverables plans
* Lead the people involved in the project and define priorities
* Prevent and manage complex situations/complaints/delays/re-planning
* Forecast and track key account metrics with Operations and Data Management
* Work together with Head of Account Management and Client Partners for contract renewals, upselling, and new business opportunities.
Requirements
* At least 4-5 years experience as an Account Manager for medium/large size clients of a digital agency or similar.
* Good knowledge of MS Office (PowerPoint, Excel, Word) and Google Workspace
* Fluent in Italian, both written and spoken.
* Good level of English, both written and spoken.
* Good knowledge of Search Marketing (SEO/SEM) and Web Analytics.
* Good problem-solving and public speaking skills.
* Skilled in communicating and influencing key stakeholders at all levels of an organization.
What we offer to our Team
* Onboarding training program during the first 3 months
* Support to get the first Swiss working permit
* Smart/remote working ( +/- 2 days weekly)
* Personal plan with professional goals and variable bonus
* Premium Swiss insurance coverage
* Ongoing training (practical and theoretical)
We’re always on the lookout for great people and, should you be successful in joining us, you’ll find AvantGrade a great place to work!
Tell us something about you. If your application fulfills our needs, we will contact you to arrange an interview.
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