Based in Geneva (HQ) and Singapore, operating in more than 30 countries, PSiDEO provides a wide range of premium outsourced IT services to global customers, as well as the technical expertise and reliability of a software publisher. Our activities are:
* Delivering IT as a Service by providing packaged services that include hardware, software and IT services at a fixed price per service per month: NGIT-Managed Services;
* Managing IT infrastructures: Adaptive Outsourcing: Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT department management roles);
* Software development, among which our leading product B-Com Community and Event Management platform.
To join our IT infrastructure management team, we are looking for one passionate individual about IT technologies and their use, always eager to learn and evolve, and stimulated by a demanding environment. She/he will aim to reach excellence to provide high quality services to users.
Mission
Delivering first and second level IT support:
* Qualification and resolution of incidents
* Service requests management in relation with international customers
* Frequent interactions with users by phone, email and instant messaging
* Support in the introduction of new technologies and systems
* Train users of new hardware and software applications
And working with our infrastructure engineering team:
* Management of sophisticated Windows infrastructures
* Management of the deployment of OS and applications (leveraging NGIT Endpoint Management platform based on MS Endpoint Configuration Manager and PSiDEO software)
* Implementation of various IT solutions related to infrastructure and/or customers’ business applications based on various technologies (skills development projects)
Profile and skills
* HES or Bachelor degree or Apprenticeship in Computer Science, Communication Systems, Telecommunication
* Previous experience in IT support
* As much experience as possible in technical domains you'll work on (see above)
* Users and solutions oriented
* Ability to communicate in both technical and non-technical ways with clients and colleagues
* Perfect command of French and English: spoken and written, technical and common
* Structured and synthetic approach
* Willingness to constantly learn and progress
* Rigorous, flexible, stress resistant, autonomous and passionate about computer science technologies
* Swiss or European nationality, B, C, G work permit
We offer
* A strong culture of engineering, innovation and continuous improvement
* A dynamic and highly motivating environment
* Opportunities to take responsibilities and contribute to exciting projects
* Career development possibilities
* Competitive packages
Please note that only applications in English will be considered.
Pré-Fleuri 5 1228 Plan-les-Ouates
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