Position
In order to strengthen the team in our prestigious boutique in Geneva, Rue du Rhône, we are recruiting our future
Client Advisor
Acting as an ambassador of the Maison, you provide exceptional, consistent, and seamless client experience and embody the values of the Maison and sophistication of storytelling.
Accountabilities
1. Offer a unique client experience
You welcome all clients entering the store and guide them regardless of the reason for their visit (browsing, purchase, after-sales). You understand and anticipate clients’ needs and preferences, to offer tailored solutions and exceed their expectations. You accompany the client on all touchpoints (in-store sales, distant sales, e-commerce, click & collect…) maintaining the highest standard of services.
2. Foster sales and target achievement
Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice…). You successfully conduct and finalize sales on any touchpoint.
3. Clienteling
You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints. You also create and cultivate a network of contacts to expand potential client base.
4. Store Operations & Processes
You contribute fully to the operational and administrative aspects in support of the store. You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing. You perfectly handle stock tools, process and flow (reservation management, transfers).
Profile
You have at least 5 to 10 years of working experience in a similar position, ideally in a high-end luxury boutique.
Passionate about jewelry, watches, and accessories, you have excellent selling skills. You have developed an excellent network and you are able to build truthful relationships with your clients and team. Client-focused, you strive to discover your client needs and guide them with passion across the Brand. Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationships with customers. You are flexible and rigorous, and you work in an organized and structured manner even in case of multitasking. As a team player, you create a positive and harmonious work environment.
You easily use Microsoft Office suite and have strong knowledge of SAP. Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.
Our Maison
Founded in 1884, Bvlgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bvlgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts. Excellence, enthusiasm and passion are the chemistry of everything we do.
JOB NUMBER
BULG08757
COUNTRY / REGION
Switzerland
CITY
Genève
CONTRACT TYPE
Permanent
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