German Language Support Specialist
We are seeking an experienced German language support specialist to join our team at Microsoft in Greece.
If you are a fluent German speaker and have a passion for technology, we encourage you to apply for this exciting opportunity.
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About the Role:
As a German language support specialist, you will be responsible for providing top-notch support to customers from Germany, Austria, and Switzerland.
* You will identify customer needs and deliver appropriate solutions, including sales and technical assistance.
* You will guide customers through billing inquiries, transactions, and provide timely resolutions to their issues.
* You will assist customers with placing orders and related issues.
* You will troubleshoot or escalate technical issues and assist with account issues.
* You will follow standard diagnostic procedures and handle frequently asked questions effectively.
* You will turn every customer into a happy customer by providing exceptional service.
* You will exchange ideas and solutions with your colleagues.
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Your Background:
To be successful in this role, you will need:
* Excellent communication skills in German (native level)
* A good command of English (B2+)
* Sales experience with consumer products and services is an asset
* Technical research skills to troubleshoot customer problems
* Advanced internet research skills
* An empathetic soul with excellent communication skills
* A positive and adventurous attitude
* A willingness to learn and grow with our company
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About Our Offer:
We offer a competitive package that includes:
* Full relocation support to help you settle in Greece (flight tickets, accommodation, house searching process)
* Competitive monthly salary + 2 extra salaries per year
* Referral Program: Bring your friends and receive great bonuses
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events, community, and social responsibility initiatives
* Free online Greek language courses
* State-of-the-art premises with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will also be part of a company that values diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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