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Candidates from EU who would like to relocate to Switzerland are welcomed
Experis IT is on the search for a IT VIP Supporter to join one of their clients, a well-known IT Consultancy company. This exciting temporary opportunity is only open to candidates with relevant experience. If you're looking to take your career to the next level, please read on!
Start Date: ASAP
Open positions: 2
Duration: 6 months + extension
Role Overview:
The IT VIP Supporter provides high-quality, tailored IT support to senior executives and other high-profile stakeholders. To ensure seamless IT service, the role is split across two positions, covering operational hours from 7:00 AM to 9:00 PM. This arrangement guarantees comprehensive support during critical business hours.
Your Responsibilities:
Provide dedicated 1:1 IT support for VIP users, ensuring minimal disruption to workflows.
Troubleshoot and resolve hardware, software, and network issues for laptops, mobile devices, AV systems, and other peripherals.
Manage and optimize VIP user setups, including conference room technology, remote access, and secure connectivity.
Proactively identify and address potential IT challenges specific to VIP requirements.
Maintain strict confidentiality when handling sensitive data and interactions.
Collaborate with IT teams to escalate and resolve complex issues promptly.
Offer training and guidance on technology best practices to VIP users.
Your Skills:
Proven experience in IT support, with a focus on executive-level service.
Strong knowledge of Windows, macOS, iOS, Android, and enterprise tools (e.g., Office 365, VPNs).
Familiarity with AV and video conferencing tools (e.g., Zoom, Microsoft Teams).
Excellent problem-solving and time-management skills.
Outstanding interpersonal and communication abilities.
High degree of professionalism, discretion, and adaptability.
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