Jobdescription
For our client, an international pharma company in Zürich, we are looking for a Key Account Manager - Gastroenterology for the region East-CH.
General Information:
Start date: ASAP
Duration: 12 months (maternity leave coverage)
Workplace: Opfikon
Workload: 100%
Home office: possible, hybrid role
Tasks and Responsibilities:
Objective: Responsible for maximizing utilization and patient outcomes of the company offering (portfolio of pharmaceutical products and services) in designated territories/accounts
Drive account stakeholder relationships; develop and monitor long-term relationships between the company, the account and its key stakeholders
Responsible for driving and achieving the business objectives within the allocated budget
Responsible for leading and developing local strategic customer relationships to grow the company business within compliance and legal requirements.
Implement programs to support the journey of IBD patients and ultimately work with the local health care system to improve the treatment of this disease and/or the patient journey
Develop and execute projects initiated by relevant Gastroenterology team members to support their customers, resulting in better and more efficient treatment outcomes
Help the company to be seen as a key partner in the specialty space by stakeholders, and therefore strengthen its competitive position and reputation
Account Management: Understand the account situation, challenges and needs
Formulate comprehensive, robust and insight-driven key account plans
Deliver on agreed objectives and tactics within the key accounts in order to drive the company performance
Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)
Manage the account plan execution according to agreed timelines and budget
Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders (including commercial, medical, market access, CEE)
Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
Act as an ambassador of the brand, its vision and values
Stakeholder Management: Develop long-term relationships between the company and key strategic accounts and their stakeholders
Identify key external stakeholders and develop deep understanding of their needs, collaborate on initiatives and co-create mutually beneficial solutions that will add value to them and the patients
Drive the implementation of the innovative offerings with key stakeholders and help differentiate the company from its competitors
Support and advise Healthcare professionals on the correct use of the company product and services portfolio
Operational Excellence: Prioritize and manage accounts within the assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and local stakeholders
Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed. Use learnings to further improve planning and execution.
Make changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectives
Your Profile:
1-3 years of KAM experience is mandatory
Fluent in German and English is mandatory
Experience in IBD or Gastro is a plus
Strategic Approach: Balances between the long-term vision while driving the short-term goals
Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals
Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior treatment to patients; provides appropriate background so that messages are meaningful with audiences
Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients and of the HCPs
Experience in managing projects with multiple internal and external stakeholders; demonstrated resilience in handling challenging situations and driving projects to success
Knowledge of the Swiss health care system is