Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. We combine the best of tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with the highest expectations. We are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that inspires people to unleash their potential, thrive, and achieve.
Your Mission
You
* are passionate, dynamic, flexible, and reliable
* like the luxury environment and understand luxury clients’ needs
* are willing to build your network and relationships with clients
* love to work in a team
* are sensitive to craftsmanship and high-end products
Then here is the perfect opportunity for you to join our Team as Sales Associate within our Montblanc Boutique in Lugano.
The Sales Associate is responsible for:
* Achievement of sales targets, monitoring individual/boutique sales goals, and identifying opportunities to gain new clients and increase sales
* Impeccable product know-how and ability to engage clients with appropriate products/collections
* Exemplary Customer Service as well as management of the ASS inventory
* Handling of (VIP) customers, development of long-term client relationships, and conversion of prospect clients into buying clients
* Providing necessary information for the customer database as per CRM standards and contributing to the quality of the database while reviewing, updating, and cleaning the data
* Correct visibility inside and outside the boutique
The Sales Associate also ensures:
* Adhesion to Boutique security and loss prevention procedures
* Regular inventory controls and random stock checks
* Goods-in receipt and stocking and transfers of goods
* Expertise in a selected product category; regular sharing of knowledge with team members
Your precious skills we are looking for:
* 5+ years experience in retail business environment or luxury brand business
* Retail or hospitality background with an affinity for luxury
* Passion for the Maison, its history, and culture
* Strong interpersonal and sales skills
* Excellent selling skills
* Exemplary team working spirit
* In-depth knowledge about the product portfolio
* Solid competence with till systems (SAP, GK), Sales Force, and Microsoft Office
* Fluent in Italian, English and another language is an asset
Still wondering why you should join us?
* Integrating, developing, and supporting our People is essential to us
* Potential future growth opportunities within Montblanc & the Richemont group
* You will join a friendly and dynamic team with whom you can share your knowledge and expertise
* You will be welcomed in our brand new Lugano Boutique
* No day will be like another!
* Your daily activities will be interesting, challenging, and diverse
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