Nozomi Networks is seeking a Senior IT Engineer to join our team and play a key role in managing IT back-office integrations and operational functions. This individual will be responsible for enhancing end-user experience, infrastructure operations, and enterprise application management.
Key Responsibilities:
* Technical Leadership & Support:
o Provide Tier 2 technical support for IT infrastructure, troubleshooting complex hardware, software, and network issues.
o Manage and administer a mixed-platform client system environment (Mac OS, Windows) and productivity tools such as Microsoft 365, Slack, and Entra ID.
o Develop, implement, and maintain proactive monitoring for endpoint health, patching, compliance, and performance metrics.
o Ensure efficient IT service delivery by managing ticket escalation and resolution processes.
o Offer support and guidance to stakeholders on IT best practices and system utilization.
* Systems & Infrastructure Management:
o Oversee company-wide IT integration projects, including SaaS applications and enterprise software platforms.
o Drive automation projects to enhance operational efficiency, security, and end-user experience.
o Maintain and optimize cloud-based infrastructure, ensuring security and compliance standards are met.
o Establish and enforce best practices and policies for IT operations, security, and SaaS integrations.
* Team Development & Collaboration:
o Coach and mentor junior IT staff across multiple locations to improve their technical skills and customer support capabilities.
o Foster a culture of innovation and continuous improvement within the IT team.
o Collaborate with cross-functional teams to align IT strategies with business objectives.
o Develop and document operational standards, processes, and troubleshooting guidelines.
* Security & Compliance:
o Implement security best practices for IT systems, including access controls, patch management, and vulnerability assessments.
o Manage business continuity and disaster recovery plans to ensure IT resilience.
o Stay informed on emerging IT technologies and industry best practices to drive innovation within the organization.
Requirements:
* A minimum of 5 years of experience in IT support, infrastructure operations, and cloud-based systems management.
* Expertise in troubleshooting and resolving complex technical issues across multiple IT environments.
* Strong proficiency in enterprise IT tools such as Microsoft 365, Slack, Entra ID, and cloud-based platforms.
* Hands-on experience with IT automation, scripting, and integration projects.
* Experience with MDM tools like Kandji, Intune, or Jamf.
* Ability to manage IT service requests, prioritize tasks, and work under pressure.
* Excellent communication and interpersonal skills with the ability to work effectively across teams.
* Certifications: Microsoft Certified: Azure Administrator, ITIL, CompTIA Network+/Security+, or equivalent.
* Experience implementing Agile methodologies (Scrum, Kanban) in IT service management.
* Familiarity with cybersecurity best practices and risk management frameworks.
* Knowledge of endpoint management solutions such as Intune, Jamf, or equivalent.
* Understanding and ability to follow InfoSec guidelines and principles and IT services.
About Us:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
Our Global Benefits:
We offer a comprehensive benefits package that includes Health & Wellness, Financial, Work-Life Balance, and Unparalleled Flexible Time-Off.
Need to Know Information:
Successful candidates will be subjected to background verification checks.