We are looking for a highly skilled IT Support Engineer to help maintain and enhance our technology infrastructure.
Responsibilities and Duties
1. Provide hands-on support for our IT systems, networks, and infrastructure, troubleshooting hardware and software issues in a timely and professional manner.
2. Install, configure, and maintain IT hardware, software, and networks, ensuring seamless integration with existing systems.
3. Ensure employees have access to necessary tools and technology, while maintaining system security and efficiency.
4. Assist in maintaining cybersecurity standards across the organization, including monitoring for phishing attacks and endpoint security concerns.
5. Conduct training sessions on basic IT issues and cybersecurity best practices.
6. Maintain and update IT documentation, including hardware/software inventory and user guides.
7. Support user account setup and management, including identity & access management systems and SAML logins for cloud-based tools.
8. Perform IT system audits and contribute to identifying areas for improvement.
9. Offer remote and on-site support, primarily focusing on our Zurich headquarters, with potential expansion to other sites as needed.
Qualifications and Skills
1. Bachelor's degree in Information Technology, Computer Science, System Administration, or a related field, or equivalent practical experience.
2. At least 3 years of experience in IT support or system administration, with hands-on experience supporting IT infrastructure.
3. Familiarity with network infrastructure, VPNs, and identity & access management systems.
4. Proficiency in supporting diverse environments with Linux/Mac/Windows endpoints.
5. Strong understanding of cybersecurity practices, including endpoint security and threat detection.
6. Excellent problem-solving and communication skills, with the ability to explain technical issues in simple terms.
7. Relevant certifications in IT support, system administration, or cybersecurity (e.g., CompTIA, ITIL) are a plus.
8. CH/EU citizenship is required.
About Auterion
We develop cutting-edge software for AI-powered autonomous systems serving enterprise and government customers. Our team tackles complex missions and solves critical problems.
Auterion brings together innovative minds who thrive in solving challenging problems. Join a collaborative team that fosters innovation, openness, and excellence, where you'll be empowered to develop ideas and make an impact.