Our company is seeking a skilled and experienced Technical Customer Support Specialist to join our team in Baden AG. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.Responsibilities:Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as neededResolve first-level customer issues using your technical knowledge and problem-solving skillsEscalate unresolved cases to the appropriate second or third-level support teamsMonitor the alarm system and take necessary actions to address any errors or incidentsEnsure customer inquiries are addressed within the defined service level agreementsQualifications and Experience: Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industryProven expertise in SWIFT, SIC/euroSIC systems, as well as financial messaging protocolsExpertise in SECOM beneficialExcellent written and verbal communication skills in German (native level) and proficient in EnglishProficiency in using Microsoft 365 applications, including Outlook, Excel, and WordStrong analytical and problem-solving abilities to recognize complex relationships and dependenciesProactive and assertive approach to escalating issues and collaborating with relevant teamsFlexibility to work in a shift-based environment, including early morning hours starting at 06:00 and evening hours ending around 20:00What we offer:A challenging and interesting role in an international, matrix-structured and dynamic corporate environment. This is your chance to join a highly innovative team in a global environment with a potential for development. You will encounter a friendly atmosphere with an entrepreneur mentality. We offer you a permanent employment with a competitive package.Interested?If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, then we encourage you to apply for this exciting opportunity. We look forward to receiving your application. If you have any questions, please feel free to contact thomas.nater@finastra.com For this vacancy we consider only direct applications jid69d113aa jit0313a jiy25a