Join to apply for the Sales Representative role at Longines Watch Co. Francillon Ltd.
We are looking for a Sales Representative for our new Boutique in Zürich.
Company Introduction
Longines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance.
Job Description
In this role, your main tasks will be to:
Sales
* Welcome and serve all customers with a friendly attitude, offering a comprehensive and memorable experience.
* Develop familiarity with the product range, both past and present, to provide customers with detailed and accurate information.
* Maintain a thorough understanding of the features of watches and other brand products.
* Offer reliable information to customers regarding sales and customer service inquiries.
* Assist in the presentation of merchandise according to guidelines.
* Contribute to achieving monthly, quarterly, and annual sales targets.
* Provide exceptional customer service across all channels, including email, phone, and in-person interactions.
Security
* Assist in controlling stock shrinkage and losses through careful handling and attentive actions within the boutique.
* Adhere to administrative policies and procedures, particularly regarding cash handling.
* Maintain general awareness of product security and potential risks.
* Follow company procedures for opening and closing the store.
* Ensure proper handling of all deliveries.
Cash Handling and Payment Operations
* Manage all transactions responsibly and securely.
* Perform cashier duties, including payment processing and handling international currencies.
* Ensure accurate cash handling, credit card processing, and related tasks.
Store Maintenance
* Ensure the boutique always remains clean and presentable, including the sales floor and back office.
* Maintain awareness of health and safety standards.
* Ensure proper implementation of visual merchandising standards.
Communication
* Comply with company policies and regulations.
* Attend briefings as instructed by supervisors.
* Present yourself professionally to both customers and colleagues.
* Handle international clients with an understanding of their customs and culture.
Product Knowledge
* Regularly participate in training sessions.
* Take responsibility for proactively learning about new products and applying training effectively.
* Provide customers with thorough product knowledge.
Profile
Vocational training in sales (CFC) with a few years of experience in luxury boutiques, ideally in watchmaking.
Experience working with an international clientele.
A passion for luxury retail or watches, with a natural enthusiasm for the products.
Required Skills
Strong sales and negotiation skills.
Business acumen and customer-oriented mindset.
Ability to work both independently and as part of a team.
Excellent interpersonal skills.
Strong planning and organizational abilities.
Flexible with working hours.
Languages
Fluency in German and English is essential.
Knowledge of other languages is an advantage.
Job Location: Suisse (Zurich), Bahnhofstrasse 65, 8001, St-Imier.
Company Address: Compagnie des Montres Longines, Francillon S.A. Les Longines 8 CH-2610 Saint-Imier Suisse.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Sales and Business Development
* Industries: Retail Luxury Goods and Jewelry
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