Client: Interactive Brokers
Location: [Location]
Job Category: Customer Service
Job Reference: 9f3a0d1842c7
Job Views: 10
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:
Responsibilities include, but are not limited to:
1. Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
2. Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
3. Other ad hoc projects and duties, including client training, general market research and development, etc.
Qualifications & Skills
1. Strong knowledge of listed Equities, Options, Futures, and/or FX.
2. Analytical problem-solver with a passion for technology and financial markets.
3. Prior experience in international settlements or clearing operations is a plus.
4. German and English speaking - any additional European languages are a plus.
5. University degree or higher.
6. At least one to two years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered).
Company Benefits
1. Salary commensurate with experience.
2. Performance-based cash bonus and stock grant.
3. Hybrid work model.
4. Daily company-paid lunch. Fruit and snack options throughout the day.
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