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Client:
CTC
Location:
-
Job Reference:
6f56a53b477e
Job Views:
4
Posted:
15.02.2025
Expiry Date:
01.04.2025
Job Description:
The Life Science Career Network– CTC are specialised industry experts who can help companies source the best talent and provide reliable HR and consulting services.
For our client, a leading MedTech company in the Grisons area, we are looking for a:
Responsibilities:
* Plan, schedule and perform service visits with end users according to regional responsibility.
* Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer.
* Perform electrical safety tests according to EN62353.
* Record customer complaints with full information and documentation in the complaint management system.
* Liaise with back office and sales department.
* Provide technical training to users as required.
* Carry out stock takes and maintain car stock/inventory accurately.
* Act as company ambassador when visiting customers.
* Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately.
* Give technical support to sales/marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.
Qualifications:
* Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable roles.
* Technical expertise in electronics, electromechanics and/or biomedical engineering and related experience in field-support and technical service activities an advantage.
* Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices.
* High customer focus and service skills with a positive attitude and ability to communicate with all stakeholders clearly and tactfully.
* Solid experience in building and maintaining business relationships with customers and partners as well as understanding customer needs.
* Good computer literacy, standard operating systems and Microsoft Office applications.
* Experience with complaint management systems an advantage.
* Natural persuasiveness and good presentation skills combined with a proactive service attitude.
* Experience with clinical workflows and processes would be advantageous.
* Valid driving licence.
* Speaks/writes/reads English and German (fluent or native speaker), other languages an advantage.
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