Support systems in a multicultural setting, maintaining end user satisfaction. Key responsibilities include engineering support, collaboration with cross-functional teams, and communication with ECM team members and end users.
Key Responsibilities:
* Undertake Level 1/2 engineering support for ECM projects and products.
* Collaborate with cross-functional teams to support team deliverables.
* Coordinate communication and information flow among ECM team members and end users.
* Assist in conducting research, gathering data, and performing analysis for product-related topics, with a focus on user delivery and satisfaction.
* Drive security and compliance by ensuring proper processes are followed.
* Contribute to continuous improvement efforts by identifying areas for process optimization and implementing best practices.
* Build trustworthy relations with internal and external stakeholders.
Requirements:
* Previous experience in a first-level support role, with expertise in product or project assistance.
* Knowledge of IT service management tools such as ServiceNow, Jira, or Salesforce Service Cloud.
* Familiarity with Microsoft Online products and tools, especially SharePoint and Azure DevOps.
* Experience in operating within multicultural environments, complemented by excellent teamwork and collaboration skills.
* Ability to prioritize tasks and manage parallel efforts.
* Exceptional attention to detail and commitment to accuracy.
* Self-motivating and self-guiding personality.
* Solid spoken and written English (German is a plus).
KPMG's Digital Business Technology is an internal technology ecosystem with a core team of 80+ senior technology and IT delivery experts. You will be a member of the business solutions delivery team for Business Support Services, executing digital transformation initiatives within KPMG Switzerland.
Join a team with a great spirit and a success-oriented working environment in an entrepreneurial, open-minded, international, and multicultural company. With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best.