Digital System Support Engineer
About the Role
We are seeking a highly skilled Digital System Support Engineer to join our team. As a key member of our global support team, you will be responsible for providing end-to-end monitoring, troubleshooting, and technical support for our wired and wireless network system.
Key Responsibilities
* Install, configure, and maintain digital solutions for clinical video management, integrating with Electronic Medical Records (EMR), Picture Archiving and Communications (PACS), HL7, and DICOM systems.
* Troubleshoot and resolve medical software, hardware, and network connectivity issues related to Intuitive's digital solutions.
* Act as a liaison between customers and internal teams (Product Management, Engineering, and Sales).
* Participate in conference calls with C-level executives, Net/Sec Engineers, Legal, and Clinical teams to answer technical questions.
* Communicate product security, architecture, compliance, and data control features through presentations, meetings, and reports.
Requirements
* Bachelor's degree in computer science, Engineering, or related discipline; or 5+ years equivalent experience in a customer support center environment, preferably in the medical device industry.
* Current professional certifications, such as Azure DP-900, AZ-900, MCSE, CCNA, CWNA, CWSP, and CompTIA Network+ or Security+ certifications are preferred.
* Windows Operating System and server administration experience.
* Experience in hardware/software installation and configuration.
About Us
Intuitive is a leading provider of robotic-assisted surgery solutions. We are committed to advancing minimally invasive care and improving patient outcomes. Our team is passionate about making a difference in the lives of patients and healthcare professionals around the world.