Role Description
This role is part of the Production Support Department and is responsible for all live platforms, to ensure they are running smoothly and without issues.
This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to become a seasoned and skilled developer. FNZ offers various paths that you can take from here.
Team Responsibilities
1. Application Support – ensure that the application is maintained and working efficiently and against agreed service levels.
2. Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
3. Change Management – support guidance for testing and release process for production fixes.
4. Project Handover – facilitate the transition between project support and production support for all change.
5. Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
Specific Role Responsibilities
* Investigation of errors in live high-end platforms.
* Researching and fixing defects based on description.
* Developing code, scripts, schemas required to solve complex technical issues.
* Investigating problems on databases, web and application servers.
* Dealing with performance issues.
* Communication with Production Support Analysts and Testers.
* Automation of manual processes within Production support (CSI).
* Working in a group of highly skilled support developers to resolve production issues.
Performance Assessment
1. KPI reporting – issue management performance against KPIs.
2. Availability – uptime during core and non-core hours.
3. Performance – performance metrics during core and non-core hours.
4. Reliability – test results and performance during real failure events.
Experience Required
* Bachelor's degree in software engineering, or equivalent.
* Good understanding of OOP and ability to debug code and understand log entries.
* Experience with C/C++ and Java programming.
* Experience in Relational Databases - MS SQL Database or Oracle is preferred.
* 2 or more years production support experience - in bank or financial vendors across multiple technologies/platform is a plus.
* Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and clients.
* Willingness to learn new things is important as there is a lot to learn and master.
* Logical thinking, positive 'can-do' attitude and reverse engineering skills.
* Excellent English skills, written and verbal.
* Willingness to travel on client premises for additional troubleshooting.
* Basic knowledge on core banking processes and tools is key.
Desired Skills (but not a must have):
* Knowledge of ITIL.
* Basics in JavaScript and HTML.
* MS technologies experience like Visual Studio and Resharper.
* Fluent proficiency in French (written and spoken) is a plus.
* Experience with system administration in Linux/Unix.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.