Our ideal candidate would have: 2+ years of experience in Tech support and/or Sales within a B2B SaaS or software company.
Tech savvy with a strong desire to build and support relationships and expand product use within a customer environment.
Fluent/native in spoken and written Thai, plus a good level of English (B1+).
Excellent judgement with consultative, problem-solving, and escalation resolution skills.
Customer support focused with the ability to convey knowledge to clients with varying levels of technical knowledge.
Superior written and verbal communication skills; able to communicate clearly and compellingly to audiences of various levels.
Strongly sales-oriented, hands-on personality with a customer service orientation.
An organized and enthusiastic attitude, with a keen eye for accuracy and detail.
We also value very positively: Experience working in B2B and luxury/niche B2C companies, the aesthetic industry, and/or the medical field.
A background in Tech support and/or Sales.
Empathy and patience with a strong desire to provide the best possible training and support.
Resilience, enjoyment of ambiguity, and the ability to thrive in a fast-paced agile environment.
Ability to be a brand ambassador and deliver a superior client experience.
Capability to follow processes and maintain the highest levels of confidentiality.
About the role: We are looking for a Customer Success Manager for Thailand, based and working fully remotely, to help implement, educate, and train our new and existing clients on all aspects of our SaaS platform and ensure they get the most out of its features and tools.
In this role, you will help clients use and navigate our platform and assist them in successfully integrating it into their daily processes within their practice/clinic seamlessly.
Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client.
Develop a trusted advisor relationship with clients and provide solid technical support for all product needs throughout the customer journey via email, live chat, Skype, or telephone.
Encourage refresher training and training on new functionalities to ensure clients are getting the optimum use from the platform capabilities.
Constantly train on best practices.
Be willing to learn and have a deep understanding of the software to explain it to clients who may not be very tech-savvy.
Adapt your teaching speed to the client's understanding pace.
Experience in training people on solutions using a tablet device.
Work closely with the company C-Suite to ensure customer success processes are followed intricately.
Identify client concerns or additional commercial opportunities that could be addressed with the sales team.
Ensure clients have access to all online learning resources.
Manage customer retention.
Escalate information and feedback from users to the marketing and development teams.
#J-18808-Ljbffr