Responsibilities
* Lead and continuously develop the team of currently 8 Customer Support Engineers
* Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations
* Ensure on-time delivery of technical requirements, documents, and decisions to support a continuous flow in the engine shop visit processes
* Continuously optimize the Engine Maintenance Program (EMP), driving improvements that improve process efficiency, shop visit costs and turnaround times
* Drive performance culture within the team through periodic target setting and regular structured follow-ups on KPIs
* Collaborate with engine manufacturers and vendors
* Partner with Product Management to continuously improve our service offering to the customers
Your Profile
* BSc in Aeronautical or Mechanical Engineering or a related scientific / technical discipline
* Strong understanding of the aerospace MRO business or related maintenance business
* Proven leadership experience
* Strong understanding in dealing with customers and foreign cultures
* Proactive and adaptable, with a strong focus on achieving results
* Excellent communication and presentation skills
* High safety, quality and cost awareness
* Proficiency in English (C1), with German being a plus
Your Chance
* An attractive position in a global and dynamic company
* Competitive employment conditions
* Opportunity for professional and personal development
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