Product Manager - Post Sales (Hybrid-Working Model)
* Full-time
* Department: Marketplace
We live for the holidays at lastminute.com. As the European Travel-Tech leader in Dynamic Holiday Packages, we use technology to turn spontaneous thoughts into meaningful experiences, helping people travel the world.
We are seeking a Product Manager to join our team of around 1,700 people worldwide and power up the traveller's journey for millions of holidaymakers. If you're passionate about the travel industry, read on as you might be the perfect fit for this job.
You will be responsible for a key part of the Service Management team, focusing on enhancing the post-purchase customer experience. As a Product Manager on the SM team, your primary responsibility will be to ensure a seamless experience for customers from the moment they complete their booking until the moment they return from their trip.
Key Responsibilities:
1. Leverage key metrics to drive decisions and continuously improve the customer experience.
2. Conduct extensive product research to understand customer needs and identify opportunities for improvement.
3. Collaborate with internal teams to enhance the post-sale process and support product offerings for customers.
4. Work closely with stakeholders across departments, including marketing, sales, customer service, and tech teams, to ensure a customer-centric approach.
5. Drive alignment with the development team, UX/UI designers, and other relevant departments in an agile environment to deliver user-friendly solutions.
Requirements:
* Proven experience in product management, particularly in post-sales or customer service-focused roles.
* Strong understanding of customer needs and behaviors, especially in the travel or e-commerce industries.
* Strong analytical skills and experience using metrics to make data-driven decisions.
* Excellent communication and collaboration skills, able to build relationships across functions and departments.
Desirable Skills:
* Additional languages such as Italian or Spanish will be helpful.
* Experience in similar roles within the tourism or SaaS industry.
Perks of Working with Us:
* An inclusive, friendly, and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities).
* Shorter working week (36 hours as full-time), with a half-working day on Fridays.
* Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm.
* Possibility to work from anywhere for a period of time per year defined according to local regulations.
How We Learn Together:
* Fri-Yays: half a day on Friday morning with a no-meeting mandate dedicated to personal growth, learning and training and/or focus time.
* Access to e-learning platforms (e.g., Discovery, O'Reilly) and professional and managerial skills development training paths.
Other Perks:
* Two paid days off per year for volunteering purposes.
* Occasional social events to foster connections among colleagues.
* Travel industry discounts and flash exclusive staff fares.
* We support our employees through life's significant moments with leave options (e.g., parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.
We want you to join us!
Selection Process Steps:
1. HR interview (10-30 minutes).
2. 1st interview (Manager): soft skills + technical knowledge.
3. Test step online or offline.
4. 2nd interview (Manager + team member): Test review.
5. Only for senior roles: final meeting (30 minutes) with the Director.
6. Offer extended.
Our Commitment to Diversity and Inclusion:
We celebrate diversity and generate belonging. Our culture is inclusive, welcoming, and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
Eligibility Criteria:
By submitting your information and application, you confirm that you are legally authorized to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.