Main Information: Location: Basel, Switzerland Start Date: ASAP (Latest: May 2025) Workload: 100% Contract Duration: 12 months (extension possible) Why This Role? Work in a fast-paced IT environment supporting IAM solutions Provide VIP and senior management IT support Collaborate with cross-functional IT teams and security specialists Gain hands-on experience with Active Directory, SailPoint & Microsoft Contribute to knowledge-sharing and ITIL-compliant service delivery Key Responsibilities: Deliver 2nd-level IT support, including IAM request management and administration Monitor & report SLAs, analyze incident trends, and drive problem management improvements Collaborate with IT and Security teams to maintain effective ITIL-based processes Provide VIP/Senior Management support and assist with high-level meetings Manage virtual meeting support, mobile device configuration, and incident monitoring Ensure smooth on-call and on-site support when required What You Need to Succeed: Proven experience in IAM support & administration Strong understanding of incident & request management processes. Knowledge of ITIL best practices and SLA monitoring Experience working with Active Directory, SailPoint & Microsoft Entra ID Strong communication and problem-solving skills Willingness to provide on-call and after-hours support as needed Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc. #J-18808-Ljbffr