What will you doManage Customer Communication:Plan, coordinate and execute communication programs across multiple channels, tailored to different customer in close collaboration with marketing and sales teams.Turn Insights into Action:Partner with customer insights function to develop data-driven cross-sell and upsell campaigns.Work with inside sales teams to implement campaigns and measure their success.Own Customer Journeys:Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms.Support New Offerings:Contribute to the design, launch, and refinement of added-value offerings for customers.Actively provide insights to align offerings with customer needs and expectations. What do we expect5+ years of experience, at least 3 years in customer lifecycle management roles in B2B and indsutrial sectors.Familiarity in both hardware and software environments and a good knowledge of subscription models is a strong plus.Exceptional communication skills and demonstrated ability to lead cross-functional initiatives and deliver impactful results.Proven ability to interpret data and translate insights into actionable strategies.Strategic mindset with the ability to adapt and thrive in a fast-paced setting.Fluent in English is a must. jid7b20b1da jit0208a