Our Opening and Your Responsibilities
We are seeking a skilled and experienced Service expert to join the Service Team of the Laboratory Division at our Global Operational Headquarter in Greifensee, Switzerland.
The Laboratory Division Service Team is managing the current and innovative new services for measurement and analytical devices used primarily in the pharmaceutical and life science industry.
* Managing and overlooking the Service portfolio along the laboratory products' lifecycle, from the initial service requirements phase to the decommissioning of a service.
* Coaching and supporting the Service Teams in the multiple Strategic Business Units of the Laboratory Division in developing and implementing the service portfolio.
* Ensuring the service readiness is fulfilled at product launches for both traditional onsite services and remote digital services.
* Harmonizing the processes and delivery of the Laboratory Service portfolio in close collaboration with the local service managers across Mettler-Toledo's global network of 40+ market organizations.
* Ensuring that the service portfolios developed meet both customer and regulatory needs across a broad range of products in various industries.
What You Need to Succeed
Following requirements are necessary for this role:
* You hold a bachelor's degree in Engineering or Business Administration with a minimum of 3 years of work experience in managing service portfolios and/or product (hardware) portfolios.
* You have a strong understanding of the laboratory equipment industry or a related sector.
* Experience product development and/or hardware services is an advantage.
* You have strong strategic thinking skills, project management skills, process optimization, and experience working collaboratively across various departments, multiple regions, and cultures in a global matrix organization.
* Excellent oral and written English skills any additional language is a plus.
Our Offer to You
We offer:
* Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities.
* A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays.
* A range of additional attractive benefits, including employee discounts at select area businesses.