For our client, a leading MedTech company in the Grisons area, we are looking for a
Senior Recruitment Consultant | Life Sciences | Pharmaceuticals | Biotech | Medical Devices | Business Development English and German (fluent)
Main Responsibilities:
Plan, schedule and perform service visits with end user according to regional responsibility
Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer
Perform electrical safety test according to EN62353
Recording customer complaints with full information and documentation in the complaint management system
Liaise with back office and sales department
Provide technical training to users as required
Carry out stock takes and maintain car stock/inventory accurately
Act as company ambassador when visiting customers
Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately
Give technical support to sales/marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.
Qualification and Experience:
Relevant Swiss working/residency permit or Swiss/EU-Citizenship required
Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable roles
Technical expertise in electronics, electromechanics and/or biomedical engineering and related experience in field-support and technical service activities an advantage
Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices
High customer focus and service skills with positive attitude and ability to communicate with all stakeholders clearly and tactfully
Solid experience in building and maintaining business relationships with customers and partners as well as understanding customer needs
Good computer literacy, standard operating systems and Microsoft Office applications
Experience with complaint management systems an advantage
Natural persuasiveness and good presentation skills combined with a proactive service attitude
Experience with clinical workflows and processes would be advantageous
Valid driving licence
Speaks/writes/reads English and German (fluent or native speaker), other languages an advantage
National travel requirements up to 50%
Seniority level Mid-Senior level
Employment type Full-time
Job function Medical Equipment Manufacturing
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