Job Description
We are seeking a skilled Customer Service Representative to serve as the primary point of contact for our customers.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and other communication channels
* Analyze and resolve complex technical issues in a timely and professional manner
* Collaborate with internal teams to ensure seamless service delivery
* Develop and maintain accurate knowledge base documentation
* Represent the company at industry events and conferences
Requirements:
* Minimum 5 years of experience in technical customer service
* Proven expertise in machine maintenance and repair
* Strong proficiency in German and English languages
* Excellent communication and problem-solving skills
* Ability to work effectively in a team environment
Benefits:
* Opportunity to work in a dynamic and innovative industry
* Comprehensive training program
* Competitive compensation package
* Flexible working hours and remote work options
* Ongoing career development and support