Your tasks
This involves taking responsibility for customer service in French-speaking Switzerland, leading a small team of technicians. Our customers are active in sports, mountaineering and events. Our systems consist of access gates, machines, servers, PCs and the software required for access control.
1. Responsibility for the technician team and the call center
2. Service contract management
3. Resource planning
4. 1st and 2nd level telephone support
5. On-call service
6. Incident management
7. Customer Support
Your profile
8. Training as an electronics engineer, automation engineer or computer scientist or training deemed equivalent
9. Experience in technical team management
10. PC environments, computer networks, Microsoft operating systems (servers), Linux and SQL databases are mastered
11. Mastering customer contact
12. French language with very good knowledge of English; German is a plus
13. Driving license
Your future
14. A family working atmosphere within a young team
15. Building profitable customer relationships to ensure and develop
16. Company car with possibility of private use
17. Individual continuing education opportunities for you and your team
18. Participate in the future of the company to continue to be successful
Please note: This job description is translated from French.