About Our Client
Our client is located in Lausanne.
Job Description
* Provide first-level contact and convey resolutions to user issues.
* Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources.
* Ensure proper recording, documentation, and closure (ServiceNow).
* Configure PCs and Laptops based on the standards.
* Configure user profiles (customization of user profile as per standard and user's requirement, basic onboarding training).
* Mobile devices configuration management.
* Research questions and resolve each interaction with customer satisfaction.
* Provide accurate reporting to management.
* Contribute to automated PC updates and deployments (scripting).
* IT logistics (cabling, PC moves, stock/inventory management).
* First level system & network administration.
* Support the deployment and management of workplace technology, including meeting room technology and monitoring systems.
* Participate in day-to-day system administration duties.
Technical skills required:
Strong knowledge of:
* MS Windows 10/11, Office/MS365, installation and administration, Windows Server 2019-2022.
* Digital World Technology (Mobile devices - iPhones etc.), MS365/Azure cloud solutions, Internet browser administration.
* Client-side networking (VPN, WiFi, client network config, TCPIP/DNS).
* Enterprise Client deployment systems (MDT, Intune, ManageEngine Endpoint Central an asset).
* Familiarity with cloud services, physical servers, and virtualization technologies.
* Remote support techniques.
* Comprehension of the Life Cycle & Support management (ITIL etc.).
* Meeting room technology.
* Monitoring systems.
The Successful Applicant
* Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset.
* 2-3 years of professional experience.
* Fluent in French and English (at least technical).
* Excellent customer service attitude and problem-solving abilities and experience.
* Willingness to constantly maintain qualifications by analyzing technical issues.
* Strong organizational skills and attention to detail and accuracy.
* Sense of responsibility and ability to work independently.
* Comfortable working in a multicultural environment and open to occasional travel.
* Willingness to create and maintain documentation.
What's on Offer
Our client offers you:
* A competitive benefits package, including a bonus structure.
* A dynamic work environment in Lausanne.
If you are a dedicated and ambitious professional seeking a rewarding career in the financial services sector, we encourage you to apply for the IT Workplace Engineer role today.
Contact
Thibaud De Balby
Quote job ref: JN-022025-6666762
Job Function
Information Technology
Specialisation
Systems Administration
Industry
Financial Services
Location
Lausanne Region
Contract Type
Permanent
Consultant name
Thibaud De Balby
Job Reference
JN-022025-6666762
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