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BEWERBEN
von: SQLI CH
Our mission for the past 30 years?
Be there at the right moment!
Our expertise?
Helping our clients capture the user’s attention and transform that fleeting interaction into a memorable one. This is why we assist companies in implementing and managing digital solutions for a reinvented user experience.
What is the right interaction?
It’s about capturing our attention at the right moment, in the right place, and converting it into desire and trust. A delicate balance between too much and too little. Between too early and too late.
Become an SQLian and be part of this great adventure within a human-sized company with big ambitions.
We are over 2,200 talents across more than 13 countries and 3 continents.
Our culture?
Dare and create.
Job Description
As part of the development of our activities with one of our clients, we are looking for an IT Support Specialist that will work on Incident Management & Service Desk Optimization.
Main duties :
- Manage and resolve incidents and service requests in a timely manner
- Provide support and coaching for end users, including during software and hardware rollouts
- Contribute to service desk enhancements and identify opportunities for efficiency improvements
- Oversee and document incident management, problem resolution, and service request processes using the ITSM tool
- Install, configure, and troubleshoot IT systems, software, and peripherals
Qualifications
We are looking for :
- A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Relevant certifications and extensive practical experience in IT support could be considered in place of a formal degree
- 5+ years of experience in IT support, service desk, or a related IT role, including hands-on experience in incident management, problem management, and user support
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk, or similar platforms) for tracking and resolving incidents, service requests and problems
- Proficiency in hardware, software, and operating systems troubleshooting ( Windows )
- Ability to work collaboratively in a team environment, but also independently when required
- Customer-oriented mindset, with a focus on delivering high-quality service to internal stakeholders and users
- Fluency in German and English
Additional Information
Why join us?
- A human-sized agency (150 people) close to its clients: you will work within our offices or at our clients‘ sites in a team
- Career support with HR standards: annual reviews, mission follow-ups, training, certifications, and more...
- A friendly and dynamic work environment!
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BEWERBEN