The Operations Director is a key player in the boutique's managerial pole, overseeing a team dedicated to achieving sales ambitions and operational efficiency objectives while respecting compliance obligations.
With strong leadership skills and an intrapreneurial spirit, they develop their team around shared ambitions and the values of excellence, inclusiveness, and benevolence.
They orchestrate operational management with an agile analytical mind, ensuring perfect flow management, employee experience optimization, and customer experience fluidity.
Responsibilities
* Embodies the Maison's image and values.
* Represents the Maison to internal and external audiences.
* Demonstrates excellent self-awareness.
2 / Merchandise, supply, and cash flow management
* Develops the boutique's operational action plan and deploys it efficiently.
* Participates in overall action plan development with management and peers.
* Conducts quarterly progress reviews and proposes adjustments.
* Analyses KPIs for efficiency and sound operational management.
* Circulates best practices within the network and embodies change management.
* Organizes and manages good flow and stock in compliance with procedures.
* Ensures inventory, audit, and cash closures are carried out correctly.
* Anticipates needs and organizes receipt, storage, and restocking of goods and consumables.
* Warns of risks of stock-outs based on results, seasonality, and sales projections.
* Promotes collaboration and mutual assistance in logistics flows with other outlets.
Cash Management :
* Organizes in-store collection procedures and enforces strict compliance with procedures.
* Trains teams, communicates regularly, and ensures compliance with financial and tax procedures.
* Organizes supplies required for smooth sales activities (uniforms, equipment, and consumables).
* Acts as referent/key-user for in-house operating systems and software.
* Organizes boutique security procedures in close collaboration with Security HQ.
* Coordinates relations with external security and cleaning service providers.
3 / Management
Performance Management
* Analyses results and key KPIs regularly and accurately.
* Drives team performance and activates levers for growth and improvement.
* Deploys retail and omnichannel projects in the boutique and communicates progress.
* Works in close synergy with other departments to ensure consistency and optimal impact.
* Agilely structures and adapts team organization in close collaboration with management.
* Clearly assigns roles and responsibilities to meet performance targets.
* Ensures tasks are properly planned to provide optimum support for sales and customer experience teams.
* Orchestrates schedules in line with boutique needs and ensures rigorous work and rest times management.
* Effectively communicates boutique objectives and priorities and implements them at collective and individual levels.
* Recruits, integrates, and supervises their team, developing their skills with individual development plans.
* Ensures everyone's skills, contributions, and performance align with business expectations.
* Co-constructs coaching and training strategies with management and other divisions.
4 / Continuous Improvement and Omnichannel Development
* Promotes and coordinates transformation and innovation project roll-out.
* Embraces omnichannel acceleration for customer experience and sales performance benefit.
* Serves as driving force in change management, supporting teams in evolution of business practices and adoption of new tools.
* Identifies and shares best practices, implementing a culture of continuous improvement.
5 / Employee Experience
* Organizes employee career paths with agility and pragmatism.
* Proposes and implements boutique rules and communicates them effectively.
* Ensures back-office areas are well maintained.
* Coordinates relations with service providers and stakeholders.
Requirements
* Master's degree or equivalent.
* 10+ years Retail experience in managing and developing large teams.
* Strong leadership, communication, and management skills with a flair for business and customers.
* Knowledge of luxury goods industry and jewellery and watchmaking sectors is a plus.
* Strong organisational skills and long-term vision.
* Excellent analytical skills and understanding of retail productivity levers.
* Experience in international environment.
* Fluency in German and English.
* Strong digital skills and interest in new technologies and media.
* Strong interpersonal skills.
* Willingness to work weekend shifts and travel for training, customer events, etc.
We Offer
Close collaboration with engaged and dedicated team will support you to succeed in this challenging role.
You will gain practical insights into different business areas and grow in a stimulating environment with excellent working conditions and attractive benefits.