We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
THE OPPORTUNITY
The Community Manager serves as the primary communications liaison between societies and their members. Responsible for strategizing and managing activities that support and foster relations with key stakeholders, including members, members leaders, prospective members, companies, and industry associations. Formulates and implements strategies for membership engagement, recruitment and retention.
THE WORK
Proactively identifies and supports efforts to connect with potential members to improve membership engagement
Applies solid relationship management and business development principles for prospecting and managing alliances with current and prospective partners
Studies and understands the macro and micro-environmental dynamics that impact the region
Generates, maintains, and presents reports on the region's activities, measures outcomes for existing and new initiatives
Ensures the alignment and customization of membership marketing messages across the markets.
Prepares and delivers presentations (both written and oral) to target audiences
Coordinates meetings with members and companies in the region
Proactively and consistently pursues professional development/training to build technical knowledge and competencies
International travels as assigned (up to 25%)
THE CONNECTION
The Community Manager works and reports to the Deputy Manager, AMC
THE MUST HAVE
Bachelor's degree required
Minimum five (5) years of experience in a membership development, association management and/or relationship management position
Experience working in a global business environment with diverse audiences, including C-suite level management, VPs and Managers
Demonstrated experience developing and leading the implementation of a market/region-specific marketing strategy in Southeast Asia with measurable success objectives
Excellent interpersonal, oral, and written communication skills representing a high degree of accuracy to draft correspondence and interact professionally and effectively in person, on the phone, and online
Demonstrated strategic thinking
Highly detailed, process-oriented individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organizational requirements
Strong customer service skills and experience in developing appropriate, creative solutions to customer needs/problems
THE GOOD TO HAVE
High degree of professionalism, integrity, credibility, expertise and confidence
Works well as a collaborator within a team environment
Operates with a sense of urgency and maintains high quality standards
Stretches beyond current capabilities and demonstrates a willingness to do so
Proficiency in MS Office Suite for Windows (Word, Excel, Powerpoint, and Outlook)
Fluency in verbal and written English and proficiency in a second language
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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