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Service Desk and L1 Deskside Support Technician H/F, Lausanne
Client:
Location:
Job Category:
Other
Job Reference:
bd27d18adeaf
Job Views:
9
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Job Purpose and Requirements
1. Manage all incoming IT production issues and requests
2. Create tickets if not already created
3. Answer and resolve:
* How-to questions
* Issues related to workplace services (desktop/laptop/VDI/printer, etc.)
1. 1st level of troubleshooting for any other incoming requests and issues:
* Resolve or assign tickets to the relevant 3rd level resolver groups
2. Work in conjunction with the Senior Support groups
3. Involve Major Incident Management Team when suspecting a severe issue
4. Effectively & efficiently manage team queues according to ticket priorities and ensure timely resolutions
5. Install, diagnose, maintain, and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
6. When necessary, liaise with third-party support and PC equipment vendors
7. Manage stock level and inventory of IT equipment
8. Complete daily/weekly tasks as required
9. Fully document fixes to capture knowledge and contribute to Knowledge Management
10. Ability to interpret technical information and present it in simple terms for a less technically aware audience
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