Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic hospitality environment? The Mansard Hotel in Gstaad, part of the Miiro Hotel Group, is seeking a dedicated and service-oriented Assistant Front Office Manager to join our team.
Your Role:
As Assistant Front Office Manager, you will play a key role in ensuring that every guest enjoys a seamless and memorable stay. From the moment of reservation to check-out, you will be responsible for maintaining the highest standards of hospitality and service.
Key Responsibilities:
* Supporting to run the daily front office operations, ensuring smooth guest interactions from reservations to check-in and check-out
* Provide a warm and personalized welcome, ensuring a high level of guest satisfaction throughout their stay
* Collaborate with all operational departments to enhance the guest experience and anticipate their needs
* Handle guest inquiries, requests, and concerns with professionalism and efficiency
* Support and lead the front office team, fostering a culture of excellence and teamwork
Your Profile:
* Prior experience in front office or guest services management within the luxury hospitality sector
* Passion for hospitality and delivering exceptional guest experiences
* Strong organizational and problem-solving skills with an eye for detail
* Excellent communication skills in German and English (French preferred; Italian is a plus)
* A hands-on and proactive approach with a positive attitude
What We Offer:
* A full-time, year-round position in one of Switzerland’s most exclusive destinations
* The opportunity to be part of the Miiro Hotel Group, known for its commitment to excellence and innovation in hospitality
* A dynamic and supportive team environment with opportunities for career growth
If you are ready to take on this exciting role and contribute to creating unforgettable experiences at The Mansard Hotel, we would love to hear from you!
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