Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
Hotel Receptionist
Are you passionate about delivering exceptional guest experiences? Do you thrive in a welcoming and elegant hotel environment? We are looking for a dedicated Hotel Receptionist to join our team in Gstaad, ensuring a warm, professional, and efficient front-of-house service for our valued guests.
About the Role:
As the first point of contact for our guests, you will play a key role in providing a seamless and personalized experience. From handling reservations and check-ins to assisting guests with inquiries, you will ensure that every interaction reflects the high standards of our boutique hotel.
Key Responsibilities:
* Welcome guests warmly and assist with check-in and check-out procedures.
* Manage reservations, room allocations, and guest requests efficiently.
* Provide concierge services, offering recommendations and assisting with bookings.
* Handle guest inquiries, complaints, and feedback with professionalism and care.
* Maintain accurate records, process payments, and ensure all administrative tasks are completed.
* Collaborate with housekeeping and other departments to ensure smooth daily operations.
What We Are Looking For:
* Previous experience in a front-office role within a luxury or boutique hotel is preferred.
* Excellent communication skills in English and German (French is a plus).
* A warm, professional, and guest-oriented approach.
* Strong organizational skills and attention to detail.
* Ability to multitask and work efficiently in a dynamic environment.
* Proficiency in hotel reservation systems (PMS) and Microsoft Office.
What We Offer:
* Competitive salary and benefits.
* A supportive and friendly work environment in a stunning Alpine location.
* Career development opportunities within our hotel group
If you are passionate about hospitality and love creating memorable experiences for guests, we would love to hear from you!
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