Job Title: Customer Support Professional
About Our Client
Our client is a rapidly expanding financial services company with an excellent reputation in the market. The organization is committed to delivering top-tier service to its clients, and we are seeking a skilled Customer Support professional to join their team.
Key Responsibilities
* Maintain and strengthen relationships with existing clients by providing exceptional service and support.
* Assist clients with inquiries, problem resolution, and financial transactions, ensuring seamless interactions.
* Support the onboarding process for new clients, guaranteeing compliance with company policies and procedures.
* Collaborate with senior management to oversee day-to-day business operations and strategic initiatives, driving business growth and development.
* Conduct market research and analysis to inform financial planning and decision-making, staying up to date with industry trends and developments.
* Work closely with internal teams to enhance client services and improve business processes, fostering a culture of excellence.
Requirements
* A degree in Economics, Finance, or a related field, demonstrating academic excellence and a solid foundation in finance.
* Proficiency in German (business fluent) and French (at least B1 level), facilitating effective communication with clients and colleagues.
* Exceptional customer service skills, with a passion for delivering outstanding experiences.
* A strong passion for finance, investment, and business growth, with a keen interest in market trends and analysis.
* Excellent communication and problem-solving abilities, with a proven track record of success in similar roles.
* A highly motivated and ambitious individual, eager to develop professionally and contribute to the organization's continued success.