Aufgaben
Responsible for overseeing multiple points of sales (POS) at Zurich Airport, including the Lindt Boutique (Flagship) and Island, in collaboration with Avolta, to achieve financial and branding objectives. Consistent with the short- and long-term strategy of the company, its employees and its customers, and ensuring the highest level of customer service possible.
Management & Organization
* Be responsible for the Lindt Boutique & Chocolate Island, including all POS at Zurich Airport while achieving top-line revenue targets in alignment with Avolta.
* Ensure the right brand image, proper merchandising and adherence to brand guidelines.
* Handle projects and additional tasks in alignment with Sales and Marketing teams.
* Ensure optimal staff coverage in coordination with shop floor management and Avolta.
* Be a role model for the Maître Chocolatier and staff, ensuring optimal service, collaboration, and follow-up of training and coaching activities.
* Ensure compliance with all HACCP requirements.
Sales & Retail Responsibilities
* Daily and monthly sales target setting in alignment with Avolta and follow-up per POS.
* Responsible for achieving budgeted sales targets by proactively driving and motivating the team.
* Regular briefing to the staff on POS on targets and sales achievement.
* Regular alignment with the local Avolta shop floor team to ensure proper visibility and merchandising in line with brand guidelines.
* Price and promotion monitoring across all POS.
* Give regular updates on competitors and their performance.
* Review and coordinate stock management with Avolta stock manager for all POS.
Customer relation
* Build and nurture an excellent relationship with Avolta and FZAG to ensure seamless collaboration, drive business growth and enhance brand presence at Zurich Airport.
* Act as the primary representative for Lindt in local Avolta meetings, effectively communicating brand strategies, aligning operational goals, and fostering mutually beneficial initiatives to maximize sales performance and customer engagement.
Marketing responsibilities
* Coordinate with Lindt Marketing and third parties the implementation of in-store activations.
* Plan and organize samplings and trade marketing material deliveries.
KPIs & Analysis
* Review stores' progress vs targets.
* Monthly Sell-out analysis by POS and at SKU level to analyze performance and take corrective actions to optimize merchandising and drive results.
Finance
* Process and follow up on invoices payment.
* Follow-up on spent versus budget.
Profil
Professional Background:
* 5+ years of experience in retail.
* Several years of relevant work experience as a Shop Manager or in a comparable role in the hospitality/gastronomy sector.
* Experience with HACCP-related topics.
Skills & Competencies:
* Proven leadership qualities.
* Strong communication and leadership skills with high customer orientation and entrepreneurial approach.
* Professional appearance, friendly and proactive nature.
* Flexibility regarding work schedules, resilience, and a strong sense of responsibility.
* Persuasive and target-oriented sales personality.
* Affinity for numbers and very good organizational skills.
* Good Microsoft Office skills.
Education Requirement:
* Degree in retail or college degree (university of applied sciences/hotel school).
* Other basic education is acceptable with sufficient relevant work experience (especially in customer-facing roles).
Language Requirement:
* Fluent in German and English (additional language is a plus).
Benefits
* Well-being.
* Development.
* Mobility and flexibility.
* Family-friendly environment - properly insured.
* Diversity and inclusion.
* Perks and leisure activities.
We have many extras to offer. You can find out more on our career page and in a personal interview.
Kontakt
Seestrasse 204, Kilchberg, Switzerland
#J-18808-Ljbffr