Technical Customer Engagement Manager / CDP Solution Architect
* Full-time
Job Description:
This role will shape and implement solutions within our Customer Data Platform (CDP), Bloomreach Engagement, and marketing technology ecosystem. You will enhance user experiences on our digital platforms by collaborating with all our Brands to turn business requirements into technical specifications and solutions.
We are seeking a skilled professional to join our team as a Technical CDP Solution Architect in the Customer Engagement team. As a key member of this team, you will be responsible for evaluating, designing, and implementing solutions within our CDP and marketing tech ecosystem.
1. Evaluate and design solutions within our CDP and marketing tech ecosystem.
2. Advise the Customer Engagement team on best practices and tech advancements.
3. Conduct feasibility assessments and provide insights.
4. Partner with Product and Engineering teams for seamless integration.
5. Configure and manage CDP settings, including API integrations.
6. Integrate the CDP with other platforms (e.g., CRM, advertising, analytics).
7. Manage data transformation and ingestion processes.
8. Identify and resolve technical issues in the CDP.
9. Develop and maintain CDP documentation.
Requirements:
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
3+ years as a CDP solution architect or consultant.
Experience with Bloomreach Engagement, Tealium AudienceStream, CrossEngage, Segment, or Salesforce CDP.
Proficient in managing APIs, webhooks, and SDKs.
Skilled in Python or R for data transformation.
Familiar with Salesforce CRM and advertising platforms (Google Ads, Facebook preferred).
Familiarity with Agile methodologies and experience in Agile teams.
Excellent English communication; German proficiency a plus.
About Us:
SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and a cutting-edge European digital company that simplifies people's lives with innovative products.
The company was founded in November 2021 by TX Group AG, Ringier AG, La Mobilière, and General Atlantic.