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Experis is the global leader in professional resourcing and project-based workforce solutions.
On behalf of our Pharmaceutical company in Basel, we are looking for a Junior Desktop Analyst.
We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities.
In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.
The perfect candidate:
We are looking for a junior candidate who either has e.g. 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 year of technical support or similar. We need someone with ServiceNow experience and G Suite Applications. Additionally, we are looking for someone who is passionate and knowledgeable about the digital workplace.
General Information:
Start date: 1.2.2025
Latest Start Date: 1.3.2025
Planned duration: 31.12.2025
Workplace: Basel
Barrier-free Workplace: yes
Workload: 100%
Remote/Home Office: onsite work required, no remote work
Tasks & Responsibilities:
Acting as a digital enabler for our business colleagues & functions
Create, resolve and close incidents/service requests within allocated timelines
Support IT hardware lifecycle management processes
Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
Support all standard workplace infrastructure, global/local projects and deployments.
Ensure that knowledge base articles are created and maintained.
Drive employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
Proactively address and follow through process-improvement ideas.
Must Haves:
0-2 years of experience in a desktop support or similar IT role
Innovative and proactive problem solver with a highly accountable, result-oriented mindset
Good interpersonal communication skills paired with empathy
Consultancy skills on digital workplace tools and solutions
Enterprise Application, deployments, consulting and adoption
Passionate and knowledgeable about the digital workplace
Desire to learn
Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals
Fluent in German and English with B2 writing skills
Nice to Have:
Basic understanding of ITIL practices and frameworks.
If this job interests you, please send us your CV today through the link in the advert. However, should you have any questions, please contact Elaine Kanwar at elaine.kanwar(at) or at +41 61 282 22 23.
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