- Develop and implement customer retention strategies
- Monitor customer feedback and behavior to inform strategies
- Work closely with the marketing team to design and execute retention campaigns
- Report on key metrics related to customer retention and loyalty
- Identify opportunities to improve customer experience and reduce churn
- Collaborate cross-functionally to drive customer-centric initiatives
- Conduct in-depth analysis of customer data to inform business decisions
- Stay informed on industry trends and best practices in customer retention
- Manage a team of 3 talented people
Team management experienceStrong track record in customer retention in the digital space
- Strong understanding of customer retention strategies and tactics.
- Proficiency in data analysis and reporting.
- Excellent communication and collaboration skills.
- Experience in the Ecommerce area
- Proficiency in English and at least one other language.
Our client is an international company in Ecommerce sector.
The company is renowned for its innovative approach and market-leading solutions.
- A stimulating work environment that fosters creativity and innovation.
- Opportunities for personal development
- A supportive and collaborative team.
- Generous holiday leave.
- Flexible working arrangements.