Technical Account Manager (French speaking), AWS Enterprise Support
At AWS Enterprise Support, we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless, and more. The TAM works with customers as a trusted advisor and has a direct impact on how they gain the most value from AWS services and the cloud technology that supports their business goals.
As we continue to rapidly expand AWS’s Enterprise Support organization by averaging 30% - 40% revenue growth per year, you’ll have plenty of opportunities to develop your technical, consulting, operational, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.
Key job responsibilities:
1. Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
2. Utilize technical skills to investigate difficult support cases and technical challenges.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
5. Improve customer capabilities by running workshops, operations, and architecture reviews.
6. Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
7. Work with customers across all levels from developers through to C-Suite executives.
8. Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
A day in the life:
See what the team says about their roles:
Meet Nisha - Technical Account Manager
Meet Liga - Sr. Technical Account Manager
Meet Balint - Senior Technical Account Manager
Meet Shlomo - Senior Technical Account Manager
Additional resources: AWS Enterprise Support Plans
About the team
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
BASIC QUALIFICATIONS
1. Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
2. Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
3. Fluency in both written and spoken French.
PREFERRED QUALIFICATIONS
1. Internal enterprise or external customer-facing experience as a technical lead.
2. Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
3. Experience in operational services or support environment (Note: this is not a 24x7 on-call operations role).
4. Experience engaging management stakeholders on technical, operational, or business strategic decisions.
5. Experience with AWS services and/or other cloud offerings.
Posted: November 5, 2024
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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