Job Description:
We are seeking a highly organized and detail-oriented individual to fill the role of Administrative Account Service. This position is responsible for all aspects of administrative account service, including building work orders, closing and archiving completed tickets, serving as a customer liaison, and handling filing.
Key Responsibilities:
* Build work orders based on user requests
* Closely work with onsite team to assist in scheduling and contacting vendors
* Accurately input data into respective databases
* Serve as customer liaison for any changes or reports
* Transfer approved Equipment/PM/Instrument request information into the appropriate database
* Handle the filing of GMP work orders
* Supervise PM activity through PM management reports to assure timeliness and completion
* Communicate in a timely fashion with vendors and client contacts
* Support Account Manager in preparing the QBR data
* Face-to-face meetings, telephone, email, and other electronic means as vital with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives
Qualifications:
* Commercial Degree (KV, Handelsschule, HF)
* 4+ years successful experience in Customer Service in a GMP relevant environment
* Well organized, ability to multi-task
* Diligent (attention to detail)
* Valid drivers license and ability to travel within Europe
* Ability to work independently and pro-actively to resolve customer issues
* Effective interpersonal skills in both German and English (verbal and written), French is a plus.
* Proven PC skills and ability to optimally use Windows based software
* Experienced with CRM and ERP tools such as SAP, IBM Maximo
What We Offer:
Competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects an exciting company culture that stands for integrity, intensity, involvement, and innovation
We value diverse experiences, backgrounds and perspectives. Join our team and start your story at Thermo Fisher Scientific.