Employee Benefits Partner
Job Title: Employee Benefits Partner
Department: Human Resources Management Department, Sector of the Director General
Grade/P3
Contract Duration: 2 years
Duty Station: Geneva, Switzerland
Publication Date: July 8, 2024
Application Deadline: August 7, 2024, 5:59 PM (local time)
This is a fixed-term post for two years.
Organizational Context:
The post is located in the HR Employee Support Services Unit (HRESS) of the Human Resources Operations Service. HRESS administers benefits and entitlements, manages time and absences, and ensures efficient services within a customer-oriented culture. It also reviews and develops policies relating to the operational work of HRMD and leads the process to amend the Staff Regulations and Rules.
Purpose Statement:
The Employee Benefits Partner administers various benefits and entitlements. They provide advice on related policies to other HRMD colleagues and handle complex cases regarding staff benefits and entitlements. They review the work of support staff who process requests for benefits and entitlements and manage time and attendance. They also assist with developing HR policies.
Reporting Lines:
The incumbent works under the supervision of the Senior Policy and Employee Benefits Specialist.
Duties and Responsibilities:
* Administer a wide range of benefits and entitlements, promoting client service culture and maximizing the use of enterprise systems and IT tools to increase efficiency and simplify processes.
* Review the work of support staff and provide guidance to them.
* Handle contentious or complex cases requiring analysis of facts and interpretation of rules, and convey outcome to staff.
* Liaise as relevant on sensitive cases with stakeholders like Talent Business Partners, the Office of the Legal Counsel, the Medical Unit, etc.
* Provide authoritative advice to other HRMD colleagues on the application and interpretation of HR rules and procedures regarding benefits and entitlements.
* Respond to queries from managers and staff.
* Define, develop and improve business processes, workflows and data insights, participating in the review, evaluation and enhancement of enterprise systems, tools and technologies related to the administration of benefits and entitlements.
* Actively participate in initiatives to streamline the HR client experience by facilitating effective access to the HR Operations Service for leaders, managers and employees; and improve service delivery and functional resilience by moving towards more efficient digital self-service channels while ensuring clarity, credibility and consistency in issue resolution.
* Identify and recommend best opportunities to elevate and ensure a fair employee experience using operational experience, data-driven insights and business acumen; ensure that the function offers a seamless, dedicated service to employees and managers with the proper infrastructure and support that enables managers/employees to meet their day-to-day challenges.
* Assist with the development of HR rules, policies, guidelines and procedures, notably the Staff Regulations and Rules, the HR Manual and other administrative issuances.
* Perform other job-related duties as required.
Requirements:
Education: First-level university degree in human resources management, law, public or business administration, or related field.
Desirable Education: Certification in People Analytics.
Experience: At least six years of relevant professional experience in human resources management, administration, or a related field, including at least three in an international organization. Experience handling contentious or complex cases, performing analysis of facts and interpretation of rules, and providing authoritative advice thereon.
Desirable Experience: Relevant experience in an organization applying the UN common system of salaries and allowances. Experience in analyzing, defining and improving business processes. Experience in transforming an HR function, including using data insights and new technologies. Customer service experience. Experience in policy analysis, development and research.
Language: Excellent knowledge of English (written and spoken).
Desirable Language: Good knowledge of French (written and spoken).
Job Related Competencies: Excellent knowledge of employee benefits in an international organization, preferably within the UN common system. Excellent analytical and drafting skills. Problem-solving skills. Attention to detail. Ability to communicate effectively and argue clearly and logically in writing and orally. Excellent organizational and time management skills with the ability to work under pressure and respect deadlines. Client orientation. Tact and discretion. Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity. Highly computer literate. Very good command of Office suite applications (Word, Excel, Outlook, PowerPoint) and related business and communications tools. Strong understanding of the collection and application of HR and customer data to improve critical business outcomes.
Desirable Job Related Competencies: Knowledge of the UN common system of salaries and allowances. Knowledge of HCM (Workday, Oracle, Success Factors etc.) and Case Management Applications (Service Now, Salesforce etc.).
Organizational Competencies: Communicating effectively. Showing team spirit. Demonstrating integrity. Valuing diversity. Producing results. Showing service orientation. Seeing the big picture. Seeking change and innovation. Developing yourself and others.
Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station. Annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change without notice. The figures quoted below are based on the June 2024 rate of 88.5%.