* Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
* Partner with the Area Manager to maximize sales and margin goals
* Responsible for the sales and KPIs performance of the store
* Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities
* Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
* Develop business strategies, set achievable goals and targets and implement incentives to help boost sales
Team Management
* Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
* Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
* Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals
* Effectively manage all HR functions to support the team
* Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
* Motivate team to drive results through effective training, accountability and celebrating successes
* Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
* Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them
* Support with informative and inspiring participation the new staff onboarding experience
* Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information
Client Management
* Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience
* Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
* Encourage team members to focus on what they would like their clients to feel during a Versace experience (Sense of Family, Powerfully Desirable, Electrified and Entertained)
* Develop and expand customer base by capitalizing on high-profile clientele and sales
* Maintain an active social relationship with clients and community by understanding the needs and changes of the market
CRM
* Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity
* Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
* Support the organization of in-store & promotional events, liaising with merchandising & PR team
Store Management and Operations
* Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
* Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
* Remain in compliance with operational and company policies and procedures
* Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
* Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses
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