Lucca Software provides HRIS SaaS solutions to boost employee efficiency and engagement.
We address the main areas of administrative and HR management: time and activities, annual reviews, employee pulse surveys, expense reports, etc.
Our solutions are used today by over 10,000 companies in over 130 countries. While we operate in the very serious field of management tools, our work is guided by the belief that a management software doesn't have to be grey, ugly, or boring. That is why we attach great importance to the design of our interfaces and the user experience.
In 2022 Lucca celebrated its 20th anniversary and embarked on its internationalization journey, establishing subsidiaries in Spain, Switzerland and Germany. In Switzerland, our clientele includes companies like Columbia Sportswear, L’Occitane-en-Provence, Hansgrohe, Eurovision, ISO and Kepler Cheuvreux.
Minimum Requirements:
>1 year of experience
Master's degree / 5 years higher education
Canton of Geneva
Lucca is getting global! For this job, the level required in English is C2.
Job Description
In order to continue our expansion in this market, we are looking for an HR Consultant & Project Manager to join our Customer Success team, currently composed of 7 people. You will report to the CS Manager in Switzerland.
As one of the first members of our team in Switzerland, you will be a cornerstone of this new adventure!
Purpose of the job:
1. Onboarding and implementing new customers in Switzerland.
2. Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
3. Contribute to the continuous improvement of Lucca's consulting activity in Switzerland.
You will actively contribute to our goal of becoming a major player in the Swiss market by 2025.
Details of the tasks
Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:
Customer onboarding (project management and implementation)
1. Satisfy a wide variety of customers in often complex and high-stakes deployments (SME as well as Large Accounts).
2. Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
3. Ensure that the deployment is completed on time and on budget as stipulated in the contract.
4. Gather the customer's initial needs and suggest an appropriate response.
5. Adapt our software to the customer’s local context in Switzerland.
6. Train the administrators to use our software in total autonomy.
7. Ensure the Go-live and the follow-up during the first weeks of use.
8. Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)
Follow-up of Key Accounts (support, account management)
1. Keep a close eye on the satisfaction of your most important customers.
2. Support these customers in case of level 2 issues.
3. Carry out post-implementation check-ups.
4. Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation).
5. Be proactive in presenting new products that may address a customer's past issues.
Contribution to the localization and continuous improvement of the CS activity in Lucca, Switzerland
1. Participate in numerous cross-functional side projects.
2. Adapt our offer and strengthen the market-fit of our solutions for the Swiss market.
3. Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
4. Contribute to the continuous improvement of the business in Switzerland by going beyond your main tasks.
5. Follow and participate in some projects from the pre-sales phase, supporting the sales team.
6. Demonstrate autonomy and initiative in our agile mode of operation.
Preferred Experience
1. 1 year of prior experience managing complex projects.
2. A willingness to be a key player in this adventure, contributing to the Swiss market's growth.
3. Looking for a dynamic work environment with varied missions requiring versatility and organization.
4. Comfortable and eager to work with both local businesses and key accounts (C-Level).
5. Proficiency in French and English; knowledge of German is an advantage.
6. Clear and structured oral and written communication.
7. Taste for human contact and pedagogy.
8. An aptitude for solving practical and sometimes technical problems.
9. A sense of service and a taste for things well done.
10. Proficiency in Salesforce is an asset.
11. Familiarity with web technologies and their implementation is a plus; if not, we will provide training.
Selection process (in English or French)
1. Step 1: Screening interview with HR (30')
2. Step 2: Interview with the Customer Success Manager (60')
3. Step 3: Interview with the Customer Success Manager and the Country Manager (60')
4. Step 4: Final Talk (45')
At Lucca you will find…
1. Passionate Luccasians who take things seriously, without taking themselves too seriously.
2. A corporate culture based on collaboration and empowerment.
3. An environment where every day feels like the first day.
4. Remote work possibilities.
5. Ambitious career paths, with internal mobility opportunities and even Erasmus between departments.
Come and join our human-sized company, whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.
Benefits
100% of the LPP is covered by Lucca.
One global seminar per year.
And other benefits: luncheon vouchers and discounts (Swibeco).
And finally, a little cultural focus
1. Wages are fully transparent at Lucca.
2. Team comes first: there is no individual commission at Lucca, but a collective bonus based on our yearly growth target achievement.
3. After 3 years' seniority, each employee can define their salary at a committee.
Our offers are open to employees with a Recognition of Handicapped Worker Status (RHWS).
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