Provide support and management of the end-user IT environment, including :
* Productivity Tools : Microsoft 365, Adobe Acrobat
* Content Management Systems : Microsoft SharePoint
* Business Applications : Core Banking System (S2I), Bloomberg, Refinitiv
* Operating Systems : Windows 10 / 11
* Hardware : Laptops, desktops, printers, peripherals, and mobile devices
Incident and Request Management (40%)
Identify, log, categorize, and prioritize incidents and requests.
* Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
* Document resolutions and contribute to improving incident management procedures.
End-User Systems Management (35%)
Deploy and install hardware and software, ensuring a smooth handover to users.
* Manage the equipment lifecycle from procurement to disposal.
* Maintain an up-to-date asset register and support the development of installation standards.
Identity and Access Management (15%)
Create, modify, and deactivate user accounts while adhering to security policies.
* Manage user access rights based on roles and responsibilities.
* Perform regular audits to ensure compliance and address unauthorized access.
Compliance (10%)
Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
* Identify, escalate, and resolve risks related to conduct, compliance, or security.
* Education : Bachelor's degree in IT, Computer Science, or related field.
* Experience : 3-5 years in a similar role. ITIL v3 / v4 certification is an asset.
* Technical Skills :
Strong expertise in Windows 10 / 11, Microsoft 365, and troubleshooting.
* Proficiency in mobile device management (e.g., JAMF) and hardware / software lifecycle management.
* Knowledge of Active Directory, SharePoint, and ticketing systems.
* Basic understanding of IP telephony and video conferencing solutions.
* Languages : Fluent in French and English.
* Personal Attributes : Strong organizational and communication skills, team player, and problem-solving mindset.
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