For an industrial company based in the lemanic area, we are recruiting aCustomer Service 100% H/FIn this role you manage order to cash activities and provide logistics support for internal and external customers. You will play a crucial role in ensuring order fulfillment, maintaining high customer and supporting global logistics Service 100% H/FDESCRIPTION DE LA MISSIONManage the entire order fulfillment process, including order product availability, invoicing, and on time X system X customer sales orders, and invoicing with full post sales service activities and customer complaints/enquiries to completion.Organize and oversee return shipments (RMA) for purposes.Monitor and improve customer service processes, documenting and procedures as needed.Establish and track KPIsPROFIL apprenticeship (CFC) in Economy & Trade, Business or similar.Minimum of 5 years experience in a Customer Service/Order Management in English, any other language is a plus.Experience in an environment with ISO knowledge in import/export, trade compliance, 3PL management, and shipping customer service with a can do and ability to work under pressure.Excellent and you are about customer service and logistics, and meet the above please apply online via the ad link (CV + cover letter) jidc7207dfafr jit0105afr