About the Role
We are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for helping customers integrate our solutions across their development pipeline.
This includes:
* Integrating our solutions with developer IDEs, ALMs, and Continuous Integration chains.
* Integrating with software lifecycle tools such as SCM, build, and test.
* Integrating with existing business applications like identity providers and databases.
You will also drive technical issues to resolution by qualifying customer concerns, conducting in-depth investigations, and managing customer relationships.
In addition, you will collaborate with Sales and Consultants to improve the overall customer experience and ensure our Service offering brings maximum value to our customers.
As a member of our team, you will work with us to listen to, challenge, and refine customer feedback to feed discussions with product teams and shape product evolutions.
The Skills You Will Demonstrate
* Software engineering best practices with at least 3-5 years of experience in supporting, maintaining, and delivering high-quality software.
* 2+ years of experience using or administrating a DevOps pipeline, including SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab).
* A working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure.
* Investigation skills to understand problems in context and reproduce scenarios.
* Team player with excellent communication skills.
* A can-do attitude with a willingness to lead and contribute to key improvements and innovations.
Work Environment
Our company is based in Geneva, Switzerland, and we have offices in five countries. Our team consists of over 20 people from seven different countries who collaborate and learn from each other.
We provide support via a portal that facilitates collaboration and isolation for advanced investigations. The variety of customers ensures each investigation is a unique opportunity to learn about code quality, security, and DevOps.
What We Offer
* A safe work culture founded on respect, kindness, and the right to fail.
* A diverse and inclusive work environment where everyone can succeed and feel empowered to do their best work.
* A healthy work-life balance with flexible hours and the ability to enjoy life's important moments.
* Ongoing learning opportunities to support your growth and success in an ever-changing industry.