Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research-led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description You will be part of the SaaS Operating Center which is responsible for ensuring stable platform operations of our Avaloq software and products for our clients.
As a Technical Business Analyst in L2-Application Support, your tasks will consist of interacting with clients to assure service delivery, analyzing customer requirements, solving incidents/issues in a productive environment, and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery, and client management to resolve incidents and problems.
Your key tasks:
Follow the incident management process end-to-end in a timely manner, including triage of incidents
Impact analysis, troubleshooting, and coordination with other teams
High-level analysis and consolidation of new client requirements
Support the development team in implementing features by translating business requirements into technical requirements
UAT Coordination & Support
Manage end user expectations and other relevant stakeholders
On-boarding of new bank services in service delivery
Be proactive and come up with fresh ideas to further improve our service delivery quality
Qualifications Proven track record of successful performance in a similar role
ITIL Incident, Problem, and Change process knowledge
Full professional fluency in English
Technical degree in IT or a business-related area
It would be a real bonus if you have:
Knowledge of Avaloq Core & Front Platform with certification
SQL and basic knowledge of Oracle DB
German language skills
Knowledge of payments, trading, or regulatory reporting
Additional Information We realize that managing work-life balance is a challenge we all face in our daily lives. To support this, we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work-life balance while continuing our fantastic Avaloq culture in our global offices.
At Avaloq, we are proud to embrace diversity and understand that the success of our business is built on the power of different opinions. We are wholeheartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate, and promote regardless of origin, age, gender identity, sexual orientation, or any other fantastic traits that make us all unique. We have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
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